Tripp Lite Series 5kVA User Manual

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Your SmartOnline Transformer Module is covered by the 2-year limited warranty period described below. A variety of Extended Warranty and

On-Site Service Programs are also available from Tripp Lite. For more information on service, call Tripp Lite Customer Support at (773) 869-

1234.
Before returning your Transformer Module for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading

of the instructions. Also, check that the UPS System's circuit breaker(s) are not tripped. This is the most common cause of service inqui-

ries. 
2. If the problem continues, do not contact or return the Transformer Module to the dealer. Instead, call Tripp Lite at (773) 869-1233. A

service technician will ask for the unit's model number, serial number and purchase date and will attempt to correct the problem over the

phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for

service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or consequen-

tial) to the unit incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems

shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the

outside of the package. If the unit is within the 2-year warranty period, enclose a copy of your sales receipt. Return the unit for service using

an insured carrier to the address given to you by the Tripp Lite service technician.

TRIPP LITE warrants its products including batteries to be free from defects in materials and workmanship for a period of two years from 

the date of initial purchase. After 90 days from the date of purchase, TRIPP LITE’s obligation under this warranty is limited to replacing 

parts on such defective products. To obtain service under this warranty, you must call TRIPP LITE or an authorized TRIPP LITE service 

center. Products must be returned to TRIPP LITE or an authorized TRIPP LITE service center with transportation charges prepaid and 

must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does 

not apply to equipment which has been damaged by accident, negligence or misapplication or has been altered or modified in any way. This 

warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. 
The warranties of all TRIPP LITE surge suppressors are null and void if they have been connected to the output of any UPS system. The 

warranties of all TRIPP LITE UPS Systems are null and void if a surge suppressor has been connected to its output receptacles.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF 

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied war-

ranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR 

CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH 

DAMAGE. Specifically, TRIPP LITE is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, 

loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
The policy of TRIPP LITE is one of continuous improvement. Specifications are subject to change without notice.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC 

Rules. These limits are designed to provide reasonable protection against harmful interference when operated in a commercial environ-

ment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the 

instruction manual, may cause interference to radio communications. Operation of this equipment is likely to cause harmful interference 

in which case the user will be required to correct the interference at his own expense. The user must use shielded cables and connectors 

with this product. Any changes or modifications to this product not expressly approved by the party responsible for compliance could void 

the user's authority to operate the equipment. Not suitable for mobile applications.

For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, 

along with all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number should not be confused with the mark-

ing name or model number of the product.
Made in China

* No purchase necessary. Void where prohibited. Some restrictions 
apply. See website for details.