Cabletron Systems 9E138-12 User Manual

Page of 36
 
Introduction
1-4
 
Related Manuals
 
The manuals listed below should be used to supplement the procedures and 
technical data contained in this manual.
SmartSwitch 9000 Installation Guide
SmartSwitch 9000 Operations Guide 
SmartSwitch 9000 9C300-1 Environmental Module User’s Guide
SmartSwitch 9000 9C214-1 AC Power Supply User’s Guide
SmartSwitch 9000 Module Local Management User’s Guide
 
Getting Help
 
For additional support related to this device or document, contact the Cabletron Systems Global Call 
Center:
Before calling the Cabletron Systems Global Call Center, have the following information ready:
Your Cabletron Systems service contract number 
A description of the failure
A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, 
rebooting the unit, etc.)
The serial and revision numbers of all involved Cabletron Systems products in the network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of trouble (if known)
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
 
Phone
(603) 332-9400
Internet mail
support@ctron.com
FTP
ctron.com (134.141.197.25)
Login 
 
anonymous
 
Password 
 
your email address
 
BBS
(603) 335-3358 
Modem setting
8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or its products, visit the 
World Wide Web site:
 
http://www.cabletron.com/ 
 
For technical support, select
 
Service and Support
 
.
To send comments or suggestions concerning this document, contact the 
Cabletron Systems Technical Writing Department via the following 
email address:
 
TechWriting@ctron.com
 
Make sure to include the document Part Number in the email message.