Cabletron Systems SEH100TX-22 User Manual

Page of 52
 
Getting Help
SEH100TX User’s Guide
1-3
 
1.3
GETTING HELP
 
If you need additional support related to this device, or if you have any 
questions, comments, or suggestions concerning this manual, contact 
Cabletron Systems Technical Support:
Before calling Cabletron Systems Technical Support, have the following 
information ready:
A description of the failure
A description of any action(s) already taken to resolve the problem 
(e.g., changing mode switches, rebooting the unit, etc.)
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of trouble (if known)
The serial and revision numbers of all Cabletron Systems products in 
the network
The device history (i.e., have you returned the device before, is this a 
recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
Phone
(603) 332-9400
Monday – Friday; 8 
 
A
 
.
 
M
 
. – 8 
 
P
 
.
 
M
 
. Eastern Time
CompuServe
GO CTRON from any ! prompt
Internet mail
support@ctron.com
FTP
ctron.com (134.141.197.25)
Login 
 
anonymous
 
Password 
 
your email address
 
BBS
(603) 335-3358 
Modem setting
8N1: 8 data bits, 1 stop bit, No parity
For additional information about Cabletron Systems products, visit our 
World Wide Web site: http://www.cabletron.com/