IronPort Systems ES-1528 User Manual

ES-1528 User’s Guide

This chapter covers potential problems and possible remedies. 

In order to use the web configurator you need to allow:

• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).

Table 68   Troubleshooting the Start-Up of Your Switch

None of the LEDs 

turn on when you 

turn on the switch.

Check the power connection and make sure the power source is turned on. 

If the error persists, you may have a hardware problem. In this case, you should 

contact your vendor.

Table 69   Troubleshooting Accessing the Switch

I cannot 

access the 

web 

configurator.

The administrator username is “admin”. The default administrator password is 

“admin”. The username and password are case-sensitive. Make sure that you enter 

the correct password and username using the proper casing. If you have changed the 

password and have now forgotten it, you will need to reset the switch to its factory 

defaults. Press the RESET button on the front panel of the switch for one second and 

the switch automatically reloads its default configuration file. The IP address of the 

switch reverts to “192.168.1.1”.
Your computer’s and the switch’s IP addresses must be on the same subnet.
See the following section to check that pop-up windows, JavaScripts and Java 

permissions are allowed.