Raritan Computer 4.7 User Manual

Page of 257
 
Appendix H: More Resources or Information 
 
 
229
 
Product Information 
 
To... 
See... 
Check the Paragon switch's firmware version 
and serial number 
Display Ver./SN
 (on page 41) 
Check the user station's firmware version 
and serial number 
Information Menu
 (on page 83
 
 
Reset 
 
To... 
See... 
Perform a partial or full reset using front 
panel controls 
Reset Unit
 (on page 44) 
Perform a partial or full reset using the OSUI
System Reset
 (on page 120) 
 
 
Troubleshooting 
 
Symptom 
Probable cause 
No Power. 
 
Loose Power Cord. 
 
Power switch is off. 
 
Paragon II switch or user station surge protection invoked during 
a power recycling process. Turn off the unit, wait for 20 seconds, 
and then power the unit on. 
All computers have no 
video display. 
 
Loose Cat 5 UTP cable.  
 
Loose monitor connection.  
 
The user station is connected and functioning properly if Num Loc
k key lights keyboard's Num Lock LED.  
All computers have no 
video display. 
 
Loose Cat5 UTP cable. 
 
Loose monitor connection. 
 
The user station is connected and functioning properly if Num 
Lock key lights keyboard's Num Lock LED. 
Monitor video display for 
some connected 
computers is distorted. 
Monitor type does not match video output designation from the 
server. 
Keyboard 
non-functional, even 
though there is no 
keyboard error at power 
up. Cannot input to any 
computer. 
 
Loose keyboard connection to the user station. 
 
Loose Cat5 UTP cable. 
 
Keyboard broken. Hot-swap with a new keyboard.