3com 5104M-FIB User Manual
A-2
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PPENDIX
A: T
ECHNICAL
S
UPPORT
You do not need a user name and password with Web browser software such as
Netscape Navigator and Internet Explorer.
Netscape Navigator and Internet Explorer.
3Com Bulletin Board
Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This
service is available through analog modem or digital modem (ISDN) 24 hours a
day, 7 days a week.
service is available through analog modem or digital modem (ISDN) 24 hours a
day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity,
and 1 stop bit. Call the telephone number nearest you:
and 1 stop bit. Call the telephone number nearest you:
Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to
64 Kbps. To access the 3Com BBS using ISDN, call the following number:
64 Kbps. To access the 3Com BBS using ISDN, call the following number:
1 847 262 6000
3Com Facts Automated
Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and
troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3Com Facts using your Touch-Tone telephone:
1 408 727 7021
Support from Your
Network Supplier
Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on
how to contact 3Com.
how to contact 3Com.
Country
Data Rate
Telephone Number
Country
Data Rate
Telephone Number
Australia
Up to 14,400 bps
61 2 9955 2073
Japan
Up to 14,400 bps
81 3 5977 7977
Brazil
Up to 28,800 bps
55 11 5181 9666
Mexico
Up to 28,800 bps
52 5 520 7835
France
Up to 14,400 bps
33 1 6986 6954
P.R. of China
Up to 14,400 bps
86 10 684 92351
Germany
Up to 28,800 bps
4989 62732 188
Taiwan, R.O.C.
Up to 14,400 bps
886 2 377 5840
Hong Kong
Up to 14,400 bps
852 2537 5601
U.K.
Up to 28,800 bps
44 1442 438278
Italy
Up to 14,400 bps
39 2 27300680
U.S.A.
Up to 53,333 bps
1 847 262 6000