3com 3CR17662-91 User Manual

A

PPENDIX

 D: O

BTAINING

 S

UPPORT

 

FOR

 

YOUR

 P

RODUCT

You will find support tools posted on the 3Com web site at 

3Com Knowledgebase helps you troubleshoot 3Com products. This 
query-based interactive tool is located at 

and contains thousands of technical 

solutions written by 3Com support engineers. 

Software Updates are the bug fix / maintenance releases for the version 
of software initially purchased with the product. In order to access these 
Software Updates you must first register your product on the 3Com web 
site at 

 

First time users will need to apply for a user name and password. A link to 
software downloads can be found at 

, or 

under the Product Support heading at 

Software Upgrades are the software releases that follow the software 
version included with your original product. In order to access upgrades 
and related documentation you must first purchase a service contract 
from 3Com or your reseller.

To enable telephone support and other service benefits, you must first 
register your product at 

Warranty and other service benefits start from the date of purchase, so it 
is important to register your product quickly to ensure you get full use of 
the warranty and other service benefits available to you. 

When you contact 3Com for assistance, please have the following 
information ready:

■

Product model name, part number, and serial number

■

Proof of purchase, if you have not pre-registered your product

■

A list of system hardware and software, including revision level

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

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