3com 3824 User Manual
66
A
PPENDIX
D: O
BTAINING
S
UPPORT
FOR
YOUR
P
RODUCT
■
Connection Assistant helps you install, configure and troubleshoot
3Com desktop and server NICs, wireless cards and Bluetooth devices.
This diagnostic software is located at:
3Com desktop and server NICs, wireless cards and Bluetooth devices.
This diagnostic software is located at:
http://www.3com.com/prodforms/software/connection_assistan
t/ca_thankyou.html
t/ca_thankyou.html
Access Software
Downloads
Downloads
Software Updates are the bug fix / maintenance releases for the version
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web
site at
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web
site at
http://eSupport.3com.com/
.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
software downloads can be found at
http://eSupport.3com.com/
, or
under the Product Support heading at
http://www.3com.com/
Software Upgrades are the software releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
Contact Us
3Com offers telephone, e-mail and internet access to technical support
and repair services. To access these services for your region, use the
appropriate telephone number, URL or e-mail address from the list below.
You will find a current directory of support telephone numbers posted on
the 3Com web site at
and repair services. To access these services for your region, use the
appropriate telephone number, URL or e-mail address from the list below.
You will find a current directory of support telephone numbers posted on
the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical
Support and Repair
Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at
benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision level
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
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