Pioneer VSX-21TXH User Manual
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Troubleshooting
As you use the Advanced MCACC application, errors can occur for a variety of reasons, such as
incompatibilities with other applications and the current configuration of your PC. If an error occurs, refer to
the troubleshooting points below.
If the trouble cannot be rectified even after checking the points listed below, ask the Pioneer Customer
Support Division (USA) or Customer Satisfaction Department (Canada).
incompatibilities with other applications and the current configuration of your PC. If an error occurs, refer to
the troubleshooting points below.
If the trouble cannot be rectified even after checking the points listed below, ask the Pioneer Customer
Support Division (USA) or Customer Satisfaction Department (Canada).
Pioneer Electronics Service Inc.
Pioneer Electronics of Canada, Inc.
Customer Satisfaction Department
Customer Satisfaction Department
Cause 1:
If your PC does not meet the requirements for using this application, the
application can be unstable, very slow, or freeze up.
application can be unstable, very slow, or freeze up.
Check to be sure that your PC meets the requirements for using this application. (See
page 2
.) You
cannot use this application unless your PC meets all of the requirements.
Cause 2:
Even if the required conditions for the computer environment are met, if many
files are opened in the application and all are displayed with the MCACC
Parameters option, an error message may appear due to lack of computer
memory.
files are opened in the application and all are displayed with the MCACC
Parameters option, an error message may appear due to lack of computer
memory.
If an error message like the one shown below appears, either close some of the opened files, or quit the
application itself then restart it. If you want to compare many files, we recommend printing them out
using the Print function and comparing them on paper.
application itself then restart it. If you want to compare many files, we recommend printing them out
using the Print function and comparing them on paper.
Cause 1:
An error message may appear if there are not enough system resources
available.
available.
If an error message like the one shown below appears, re-start the PC, then start the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
Cause 2:
Installation of Advanced MCACC may fail because of incompatibilities with other
applications.
applications.
Try the following, in the order indicated.
1) If there are any other applications active, exit the other applications and try starting the installer
1) If there are any other applications active, exit the other applications and try starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) again.
2) If that does not work, try restarting your PC, and starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
The application is unstable, or does not work normally
Not enough storage is available to process this command.
Advanced MCACC cannot be installed
The InstallShield Engine (iKernel.exe) could not be installed.
The system cannot read from the specified device.
Continue
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TEL: 800-421-1404