Avaya NN44400-120 User Manual
NN44400-120 Offsite Agent User Guide
26 November 2010
3
Contents
Contents
Offsite Agent Connection Modes 8
Accessing the Agent Desktop application 8
Identifying yourself as an offsite agent 8
Entering your access credentials 9
Logging on to the contact center 9
Using a PSTN telephone with Agent Desktop 9
Accessing the Agent Desktop application 8
Identifying yourself as an offsite agent 8
Entering your access credentials 9
Logging on to the contact center 9
Using a PSTN telephone with Agent Desktop 9
Work item paradigm 10
Top bar 11
Work list window 11
Action bar 13
User preferences 13
Offsite Agent dialog 14
Top bar 11
Work list window 11
Action bar 13
User preferences 13
Offsite Agent dialog 14
Installing the Agent Desktop prerequisites 23
Installing Agent Desktop 23
Creating a shortcut to the Agent Desktop 24
Starting Agent Desktop 24
Setting Agent Desktop to offsite mode 25
Logging on to Agent Desktop 25
Logging off from and exiting the Agent Desktop 27
Installing Agent Desktop 23
Creating a shortcut to the Agent Desktop 24
Starting Agent Desktop 24
Setting Agent Desktop to offsite mode 25
Logging on to Agent Desktop 25
Logging off from and exiting the Agent Desktop 27