AT&T 585-350-812 User Manual
5-4
Administering ASAI
Administering the VIS Agent Lines
After creating and bringing the VIS ACD split domain into service, you must next
administer and log in the lines as VIS agent lines. This is required if your service is
going to use DNIS or the A_Callinfo or the A_Tran actions described in Chapter 6,
"ASAI Script Builder Actions". If an agent line is not logged in, the PBX ACD does
not route any calls to it. (Note that you can still dial the agent line directly, but no
call information is available to the service that answers the call. In other words, the
A_Callinfo action does not return any information for a call that is not routed to the
VIS by the ACD.) The following steps outline the procedure to administer and log
in lines as VIS agent lines.
administer and log in the lines as VIS agent lines. This is required if your service is
going to use DNIS or the A_Callinfo or the A_Tran actions described in Chapter 6,
"ASAI Script Builder Actions". If an agent line is not logged in, the PBX ACD does
not route any calls to it. (Note that you can still dial the agent line directly, but no
call information is available to the service that answers the call. In other words, the
A_Callinfo action does not return any information for a call that is not routed to the
VIS by the ACD.) The following steps outline the procedure to administer and log
in lines as VIS agent lines.
1. From the ASAI Administration menu (Figure 4-3), highlight “Channel
Administration” and then press
to display the Channel Administra-
tion screen. The Channel Administration screen should be displayed as
shown in Figure 4-4, but without any entries.
shown in Figure 4-4, but without any entries.
2. Press CHG-KEYS to display another set of function keys.Press ADD to
display the Add a Channel Entry form (Figure 4-5).
3. Enter the channel number of one of the agent lines in the “Channel” field.
4. Enter the corresponding PBX extension number of the agent line in the
“Extension” field.
5. Press SAVE to save the parameters.The Channel Administration screen
should be redisplayed with the parameters you have just entered. The
LOGIN field should show NO and the STATUS field should show logout.
LOGIN field should show NO and the STATUS field should show logout.
6. Repeat the previous steps for each of the VIS Agent lines.
7. In the Channel Administration screen (Figure 4-4), press CHG-KEYS to
display the other set of function keys. Press the cursor keys to highlight the
first channel. Press LOGIN to log in the VIS agent line. Once you have
pressed the LOGIN key, the VIS remembers this and automatically logs in
the channel should the voice system be restarted after a system shutdown
or power loss. You do not need to use the LOGIN key again to log in the
channel unless you have logged out the channel by pressing the LOGOUT
key. The LOGIN field should change from NO to YES, and the STATUS
field should change from logout to LOGIN.
first channel. Press LOGIN to log in the VIS agent line. Once you have
pressed the LOGIN key, the VIS remembers this and automatically logs in
the channel should the voice system be restarted after a system shutdown
or power loss. You do not need to use the LOGIN key again to log in the
channel unless you have logged out the channel by pressing the LOGOUT
key. The LOGIN field should change from NO to YES, and the STATUS
field should change from logout to LOGIN.
8. If the LOGIN field shows YES and the STATUS field shows LOGIN, the
channel is ready to receive calls from the ACD. If the LOGIN field still
shows NO, try pressing the LOGIN key again. If the LOGIN field shows
YES but the STATUS field does not show LOGIN, refer to Appendix D,
“Troubleshooting ASAI” for information on troubleshooting a VIS agent line.
shows NO, try pressing the LOGIN key again. If the LOGIN field shows
YES but the STATUS field does not show LOGIN, refer to Appendix D,
“Troubleshooting ASAI” for information on troubleshooting a VIS agent line.
9. Repeat the previous procedures to log in the remaining channels.
ENTER