Billion Electric Company BiPAC 3100SN User Manual

42

If your device does not function properly, please refer to the suggested solutions provided in this 

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly 

contact your service provider or Billion for support.

First, try entering the default user name and password: 

User Name: 

admin; Password: admin (Both the User Name 

and Password are case sensitive, so make sure that CAPS 

LOCK is not on when entering this information).

If this fails, restore your device to its factory default settings and 

then enter the default user name and password.

• Ensure you are using the correct IP address. (Default is 

192.168.1.253.)

• Check the hardware connections and ensure all LEDs are 

behaving as excepted.

• Ensure your computer’s IP address is in the same subnet as 

the Ethernet Access Point device.

• Check to see if your browser has Java, JavaScript, or ActiveX 

enabled. If you are using Internet Explorer, click Refresh to 

ensure that the Java applet is loaded.

• Try closing the browser and re-launching it.

• Reset the device to factory defaults and try to acess the Ether-

net Access Point with the default IP address.

There are two ways to reset factory default settings:

• Hardware Reset 

To perform a hardware reset, hold down the reset button for 

more than 2 secondsand release it.

• Software Reset 

To initiate a software reset, select Administration > Restart, click 

Factory Default Setting radio box and press Apply button to initi-

ate the restart process. Then wait for about 35 seconds.

Please check your power supply is working. Wall Plug Ethernet 

Access Point device operates from the power supplied by the 

home electrical wiring and can not operate without a working 

power supply.