Allied Telesis AT-8000GS/POE User Manual
Preface
6
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
support as well as sales or corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support section
of the Allied Telesis web site: www.alliedtelesis.com/support.
of the Allied Telesis web site: www.alliedtelesis.com/support.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense. For
instructions on how to obtain an RMA number, go to the Support section
on our web site at www.alliedtelesis.com/support/rma.aspx.
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense. For
instructions on how to obtain an RMA number, go to the Support section
on our web site at www.alliedtelesis.com/support/rma.aspx.
For Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site at http://www.alliedtelesis.com/purchase.
our web site at http://www.alliedtelesis.com/purchase.
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
support as well as sales or corporate information.
Warranty
The AT-8000GS Series Gigabit Ethernet Switches have a Lifetime
Warranty (two years fan and PSU). Go to www.alliedtelesis.com/
warranty for the specific terms and conditions of the warranty and for
warranty registration.
Warranty (two years fan and PSU). Go to www.alliedtelesis.com/
warranty for the specific terms and conditions of the warranty and for
warranty registration.
Management
Software Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
available from either of the following Internet sites:
Allied Telesis web site: www.alliedtelesis.com
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If you prefer to download new software from the Allied Telesis FTP server
from your workstation’s command prompt, you will need FTP client
software and you must log in to the server. Enter “anonymous” for the user
name and your email address for the password.
from your workstation’s command prompt, you will need FTP client
software and you must log in to the server. Enter “anonymous” for the user
name and your email address for the password.