DELL KH934 User Manual
Troubleshooting Your System
91
Troubleshooting an IDE Tape Drive
Problem
•
System cannot read data from a tape in an IDE tape drive.
•
Diagnostic indicators or system messages indicate a tape drive-related failure.
•
Tape drive indicator (if applicable) does not blink during boot.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Try using a different tape that you know works properly.
If the problem persists, continue with the following steps.
2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening the System" on page 41.
6 Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening the System" on page 41.
6 Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector
on the system board.
7 Ensure that a power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 41.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8 Close the system. See "Closing the System" on page 41.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 107.
Troubleshooting a Hard Drive
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
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