Lenovo 3824 User Manual
Memory problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
is solved.
v
See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
(CRUs) and which components are field replaceable units (FRUs).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
trained service technician.
Symptom
Action
The amount of system memory
that is displayed is less than the
amount of installed physical
memory.
that is displayed is less than the
amount of installed physical
memory.
1. Make sure that:
v
No error LEDs are lit on the control-panel assembly or on the system board.
v
Memory mirroring does not account for the discrepancy.
v
The memory modules are seated correctly.
v
You have installed the correct type of memory.
v
All DIMMs are enabled. The server might have automatically disabled a
DIMM when it detected a problem.
DIMM when it detected a problem.
2. Check the POST event log for error message 289:
v
If a DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
the DIMM.
3. Run memory diagnostics.
4. Make sure that there is no memory mismatch when the server is over the
minimum memory configuration (one 1 GB DIMM) and that you have installed
the correct number of DIMMs.
the correct number of DIMMs.
5. Reseat the DIMMs.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) System board
Multiple rows of DIMMs in a
branch are identified as failing.
branch are identified as failing.
1. Reseat the DIMMs; then, restart the server.
2. Replace the failing DIMM.
3. (Trained service technician only) Replace the system board.
Chapter 7. Troubleshooting
167