IBM Telelogic Directory Server User Manual

Support and information for Telelogic products is currently being transitioned 
from the Telelogic Support site to the IBM Rational Software Support site. 
During this transition phase, your product support location depends on your 
customer history.

•

If you are a heritage customer, meaning you were a Telelogic customer prior 
to November 1, 2008, please visit the 

http://support.telelogic.com

Telelogic customers will be redirected automatically to the IBM Rational 
Software Support site after the product information has been migrated.

•

If you are a new Rational customer, meaning you did not have Telelogic-
licensed products prior to November 1, 2008, please visit the 

Before you contact Support, gather the background information that you will 
need to describe your problem. When describing a problem to an IBM software 
support specialist, be as specific as possible and include all relevant background 
information so that the specialist can help you solve the problem efficiently. To 
save time, know the answers to these questions: 
•

What software versions were you running when the problem occurred? 

•

Do you have logs, traces, or messages that are related to the problem? 

•

Can you reproduce the problem? If so, what steps do you take to reproduce 
it? 

•

Is there a workaround for the problem? If so, be prepared to describe the 
workaround. 

For Rational software product news, events, and other information, visit the