Gateway E-9722R User Manual
www.gateway.com
75
Optical drive
Your server does not recognize an optical drive
•
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Make sure that the IDE controllers are enabled. For more information, see
server restarts. Make sure that the IDE controllers are enabled. For more information, see
.
•
Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
•
Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
documentation.
•
Turn off your server, then remove the drive and push it in again to make sure the drive
is seated correctly. For instructions, see
is seated correctly. For instructions, see
.
Your optical drive tray does not open
•
Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
tray opens.
•
If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
•
Restart your server.
•
Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
the card’s documentation.
•
•
If another slot of the correct size is available, install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
message
•
If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
button.
•
Restart your server by pressing the reset button.
•
Turn off your server, then remove all hard drives and push them in again to make sure
the drives are seated correctly. For instructions, see
the drives are seated correctly. For instructions, see
•
If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
•
Eject the diskette from the diskette drive (if installed), then press E
NTER
.
•
Make sure that your hard drive has an active partition. For more information, see
.
You are having problems with a SATA drive
•
For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
recognized the drive.
•
Make sure that the power cable and SATA cables are attached securely to the drive cage.
•
If the drive is not detected, try a different SATA port.
•
Try swapping SATA cables between drives to determine if the cable is defective.
•
Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
defective.