Gateway 6400 User Manual
94
Troubleshooting
Modem problems
The system does not recognize the modem.
Probable cause
Solution
The modem has not been
added as new hardware
added as new hardware
Add the modem as new hardware.
The modem is not connected
to a live phone jack
to a live phone jack
Make sure the line connected to the modem
is working and plugged into the appropriate
port on the modem (line port).
is working and plugged into the appropriate
port on the modem (line port).
The modem is not configured
with a valid interrupt or
address
with a valid interrupt or
address
Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The phone jack is shared by
another modem or telephone
another modem or telephone
If the modem shares the jack with another
device, make sure the other device does not
have the port open (for example, someone is
on the phone, or another modem is in use).
device, make sure the other device does not
have the port open (for example, someone is
on the phone, or another modem is in use).
05032.book Page 94 Monday, July 10, 2000 11:43 AM