Gateway 6400 User Manual
100
Troubleshooting
Video problems
The system is running but the screen is blank.
The image on the screen is dim or difficult to read.
Probable cause
Solution
The monitor is not turned on
Make sure the monitor is plugged in and turned
on. If the monitor is turned on, the green power
LED should illuminate.
on. If the monitor is turned on, the green power
LED should illuminate.
The monitor’s data cable is
not connected
not connected
Make sure the monitor data cable is connected
to the video controller on the back of the
system.
to the video controller on the back of the
system.
The connector or cable is
damaged
damaged
Check the connector and cable for bent or
damaged pins.
damaged pins.
The monitor is defective
Connect a working monitor to the computer.
The monitor brightness and
contrast controls are turned
down
contrast controls are turned
down
Adjust the brightness and contrast knobs to the
center position.
center position.
A DIMM is not seated
properly - indicated by a beep
properly - indicated by a beep
Open the system and reseat the DIMM.
Probable cause
Solution
The monitor brightness and
contrast controls are turned
down
contrast controls are turned
down
Adjust the brightness and contrast knobs until
the text becomes clear.
the text becomes clear.
Light is glaring off the display
Position the monitor away from the sun or
other light source.
other light source.
The monitor may be old
Replace the monitor.
05032.book Page 100 Monday, July 10, 2000 11:43 AM