Nortel Networks 1000S User Manual

 Description and features

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directories

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call logs

CallPilot 2.0 includes the 501t and the 1002rp messaging platforms as 
replacements for the existing standalone platforms.

CallPilot 1.5 Mini is a less expensive, embedded messaging stand-alone 
platform that provides Unified Messaging and base Voice Messaging 
capabilities in both Meridian 1 and CS 1000S switching environments.

Symposium Call Center Server (SCCS) offers a suite of applications that 
includes call processing and agent handling, extensive management and 
reporting capabilities, third-party application interfaces, and real-time 
displays for supervisors and managers. For further information, see the 
Symposium Call Centre Server documentation.

Nortel Integrated Recorded Announcer enables the user to manage recorded 
announcements using a Browser User Interface (BUI), a Telephone User 
Interface (TUI), or a text-based user interface. For further information, see 
Integrated Recorded Announcer: Service Implementation Guide 
(553-3001-360).

Nortel Remote Gateway 9150 enables remote employees of central offices to 
access CS 1000S features and functionality using an IP WAN. The Remote 
Gateway 9150 unit installs at the remote site and communicates with the 
central site using a 10BaseT Ethernet or ISDN Basic Rate Interface (BRI) 
connection. It uses VoIP technology to route voice and signaling packets 
between the remote office site and the CS 1000S main site, enabling seamless 
integration.