Lucent Technologies 7101A User Manual

Issue 4

June 1999

Centralized Attendant Service 

67

Identifying Differences in a CAS Environment 

Operating procedures for CAS environments work similarly to standard 
environments. However, transferring calls, placing calls on hold, console backup 
services, and night service function differently in CAS environments. The 
following section describes these procedures in detail.

To transfer CAS calls:

1. Press the 

CALL APPEARANCE

 button.

2. Listen for a call identification tone (if provided by the branch).

3. Press the 

START

 button.

4. Listen for a dial tone.

Do not continue until you hear a dial tone. The call does not go 
through if you proceed before the dial tone sounds.

5. Dial the requested internal or external number.

6. Select one of the following options:

■

If you are not going to announce the call, press the 

RELEASE

 button 

as soon as the call starts to ring.

or

■

If you are going to announce the call, wait for the called party to 
answer. When the called party accepts the call, press the 

RELEASE

 

button.

If the called party declines to talk to the caller, press the 

CANCEL

 

button to reconnect with the caller. 

Explain to the caller that the called party is not available; take a 
message or ask the caller to try again later; then press the 

RELEASE

 

button.

or

■

If the called party, is busy or doesn’t answer, press the 

CANCEL

 

button to reconnect with the caller.