Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

73

Reports 

Printer reports keep track of several hospitality events. This is done to track 
patterns of service problems and to keep track of room status. From the switch’s 
perspective, there are 2 types of printers that may be accessed for hospitality 
reports: a log printer and a journal/schedule printer. These 2 printer functions can 
be combined on 1 physical printer, or they can be assigned to 2 different printers. 
If you have only 1 printer, the status events print out as they occur as part of 1 
listing. If you have 2 printers, the log reports print on one printer and the journal 
(and scheduled) reports print on the other printer.

The log printer has 1 report which is a record of the housekeeping status. This 
report occurs automatically as the housekeeping staff updates the status of guest 
rooms. The following is an example of a log printer report:

The journal/schedule printer prints 2 types of reports: journal reports and 
scheduled reports. A journal report is a running summary of hospitality events 
such as wakeup call requests, wakeup calls that complete, wakeup calls that fail, 
Do Not Disturb requests, and emergency access attempts. A scheduled report is a 
report that is scheduled through administration and usually occurs at the same 
time every day.

The scheduled reports are assigned at an administration terminal (either the SAT 
or a PC with emulation software) using the 

 command. On Page 2 of this administration screen, you can 

administer the time of day when you want the following reports to print:

■

Automatic wakeup activity

■

Automatic wakeup summary

■

Emergency access summary.

2900

from room, code 1 activity - nopms 18/20:10 PM

3100

from sta., code 2 activity - nopms 18/21:00 PM

3106

from room, code 4 activity - nopms 18/21:45 PM