Lucent Technologies 2500 User Manual

Issue 4

June 1999

Operating the Console 

26

Placing Callers on Hold 

— If the called party declines to talk to the caller, press the S

PLIT

 

button to reconnect to the caller. 

Follow your company’s procedures for taking messages.

Press the R

ELEASE

 button.

or

■

If the called party is busy or does not answer, press the C

ANCEL

 

button to reconnect with the caller. 

■

Follow your company’s procedures for taking messages.

■

Press the R

ELEASE

 button.

Two conditions impact your ability to transfer callers to outside parties. You 
cannot transfer calls to outside parties if:

■

All outside lines are busy.

■

The caller does not have calling privileges for the outside line requested.

You can place up to 6 calls on hold. You should place callers on hold if you cannot 
service them immediately, or if you need to get back to the caller with 
information.

To place a call on hold:

1. Press the lighted call appearance button.

2. Greet the caller.

3. Press the H

OLD

 button.

To reenter a call that is on hold:

1. Press the call appearance button that is on hold.

2. Talk to the party.

A single-party call that is on hold returns to the console automatically when it has 
been on hold for too long.

You can connect two or more parties with the attendant console. Connecting two 
or more callers is usually used for conference calls or to connect callers who 
cannot call each other.