Lucent Technologies 2500 User Manual

Issue 4

June 1999

Centralized Attendant Service 

68

Identifying Differences in a CAS Environment 

Explain to the caller that the called party cannot be reached. If the 
caller wants to wait, transfer the call again; then press the 

RELEASE

 

button.

If the caller does not want to wait, take a message and press the 

RELEASE

 button.

When calls for a branch location need to be placed on hold, you should use remote 
hold (not hold). Using remote hold frees the outside line that your system manager 
dedicated for branch calls.

To place calls on remote hold:

1. Press the 

START

 button.

2. Dial the remote hold feature access code.

3. Listen for confirmation tone (3 short bursts of tone). 

4. Press the 

RELEASE

 button.

In addition to standard backup service, phones at remote branch locations can 
serve as backup phones for a CAS console.

In addition to standard night service operations, phones with multiple or single 
lines at remote branch locations can answer night service calls. Below are 
descriptions for handling night calls from phones with multiple or single lines.

Handling night service calls from multi-line phones is similar to transferring calls 
from a console. You can transfer calls from a multi-line phone with: 

■

A 

FLASH

 button.

■

A 

CONFERENCE

 button.

■

A 

TRANSFER

 button.

To transfer a CAS call from a multi-line phone:

1. Press the call appearance button where the green lamp is flashing.