Polycom Version 8.1 User Manual
Chapter 17-IVR Services
Polycom, Inc.
17-29
To record a new audio message:
Make sure that a microphone or a sound input device is connected to
your PC.
1
1
On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder.
The Sound–Sound Recorder dialog box opens.
The Sound–Sound Recorder dialog box opens.
2
Click File > New.
3
Click the Record button.
The system starts recording.
The system starts recording.
4
Start narrating the desired message.
5
Click the Stop Recording button.
6
Save the recorded message as a wave file, click File > Save As.
The Save As dialog box opens.
The Save As dialog box opens.
7
Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct,
continue with step 10. If the format is incorrect, click the Change button.
The Sound Selection dialog box is displayed.
continue with step 10. If the format is incorrect, click the Change button.
The Sound Selection dialog box is displayed.
8
In the Name field, select the name of the format created in step 7 on page
.
Regardless of the recording utility you are using, verify that any new audio message recorded
adheres to the following format settings: 16.000kHz, 16Bit, Mono.
adheres to the following format settings: 16.000kHz, 16Bit, Mono.
For all audio IVR messages, stop the recording anytime up to 3 minutes (which is the maximum
duration allowed for an IVR voice message). If the message exceeds 3 minutes it will be rejected by
the Collaboration Server unit.
duration allowed for an IVR voice message). If the message exceeds 3 minutes it will be rejected by
the Collaboration Server unit.