Polycom 1725-36028-001 User Manual

Troubleshooting via the System Status Menu 

During a call, handsets send information about their APs to the 
SpectraLink 8000 Telephony Gateway. The SpectraLink 8000 
Telephony Gateway maintains information on the last 16 APs on 
which it has received reports and displays this information on the 

 screen. Your wireless LAN vendor, and/or 

Polycom Customer Support will use the data on this screen to 
troubleshoot AP problems.  
From the 

, select 

. The screen 

displays a maximum of 16 APs, one per row. If the list is full and a 
different AP is used by a handset, the AP that has not been heard 
from for the longest time is replaced. A sample screen is displayed 
here. 

 

: The MAC address of the AP. 

: The number of handsets currently in communication with 

this AP. 

: The maximum number of handsets that have simultaneously 

used the AP since last reset. 

: The number of times a handset indicates that it is not using 

the best AP. 

: The time a report from a handset was received that 

included information about the AP. A significant difference between 

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