Adtran MP-118 User Manual

 

MP-11x & Microsoft Office Communications Server 2007 

Quick Installation Guide 

40 

Document #: LTRT-26301 

The table below lists general troubleshooting that may arise with your gateway. 

Table  6-1: General Troubleshooting 

 LED is lit red 

Hardware component 
failure. 

Contact AudioCodes' Customer Support 
representative. 

Ethernet cable 
disconnected. 

Ensure that the Ethernet cable is plugged firmly into 
the Ethernet port. 

Unable to access 
Embedded Web Server 

No IP connectivity due to 
incorrect IP addressing 
scheme. 

Ensure that the IP address, subnet mask, and default 
gateway are correctly configured by connecting 
directly to the gateway using CLI (serial) or HTTP 
(local Ethernet connection), as described in Section 

 on page 

Configuration settings 
have been lost 

Hardware failure. 

Restore the gateway's configuration settings by 
uploading the backup ini file (refer to Section 

on page 

). 

Unable to access 
Embedded Web Server 
due to forgotten/lost 
login password 

-- 

Restore the gateway's default configuration settings  
(refer to Section 

on page 

 Default username and password is 'Admin'. 

You can use the hardware Reset button to restore the gateway's configuration parameters to their 
factory defaults (default IP addresses are listed in 

). Therefore, after you have restored 

factory defaults, you must load your previously backed-up ini file, or the ini file downloaded from 
AudioCodes' Web site to set the gateway's configuration parameters to their correct values. 

¾

  To restore factory default settings, take these 3 steps: 

With a paper clip or any other similar pointed object, press and hold down the Reset button 
(located on the rear panel for MP-11x and front panel for MP-124) for about six seconds; the 
gateway is restored to its factory settings. 

Assign the gateway an IP address (refer to Section 

). 

Load your previously backed-up ini file, or the ini file downloaded from the Web site. To load 
the ini file via the Embedded Web Server, refer to Section 

 on page 

The Syslog client, embedded in the gateway, sends error reports and events generated by the 
gateway to a Syslog server application, using IP/UDP protocol. The Syslog server can be 
AudioCodes proprietary Syslog server (ACSyslog) or any third-party, Syslog server such as Kiwi 
Enterprises (