Avaya Enterprise Communications Server User Manual

Issue 1

November 2000

Hospitality Operations 

69

Call Accounting Operations 

This section gives you the procedures used to perform the following INTUITY 
Lodging Call Accounting  operations:

■

Night Audit

■

End-of-Week/End-of-Month Audit

■

Printing Key Reports

■

Deleting Call Records.

Refer to the GuestWorks INTUITY Lodging Call Accounting User’s Guide for 
more information about these and other procedures.

The operations given in this section apply only to the INTUITY 
Lodging Call Accounting product. See your product documentation 
for other call accounting products.

The following procedures should be done nightly to produce a call accounting 
report. This report is then used to verify guest room call charges. You should try to 
do this procedure at the same time every night.

1. If this property is using Hilton Corporation (formerly Promus) equipment, 

press the 

6

 button to enter the Utilities subsystem from the call accounting 

system terminal Main Menu, and continue with step 2. Otherwise, continue 
with step 6.

2. At the Utilities menu, press the 

4

 button to select the Miscellaneous 

options.

3. Press the 

p

 button to stop call record transfer between the call accounting 

system and the PMS.

4. Press the 

q

 button to exit from the Miscellaneous options.

5. Press the 

8

 button to return to the Main Menu.

6. Press the 

5

 button to enter the Reports subsystem.

7. Press the 

4

 button to select the Audit report.

8. Press the 

1

 button to run and print the current summary report.

9. While the report is running, press the 

c

 button to add this daily report to the 

cumulative report. Refer to 

 for more information about this report.

10. From the Main Menu, press the 

5

 button to enter the Reports subsystem.