Avaya Enterprise Communications Server User Manual

Issue 1

November 2000

Hospitality Operations 

5

Hospitality Services Overview 

Keeping guests satisfied is the key to a successful lodging establishment, and 
providing full guest services through up-to-date communications enhances guest 
satisfaction. GuestWorks and DEFINITY ECS offer the lodging operator the most 
advanced hospitality communications package currently available. The package 
was designed to assist lodging management with sales, housekeeping, and guest 
services with a minimum of assistance from the property’s communications staff.

The switch provides a digital telephony base for the property where I

NTUITY

™ 

Lodging Voice Messaging, I

NTUITY

 Lodging Call Accounting, and enhanced guest 

services are integrated with the switch. The hospitality package provides the 
custom hospitality features with or without a Property Management System 
(PMS) or a call accounting system.

The switch supports two types of telephones: multiappearance and single-line. 
Single-line telephones allow a user to handle two simultaneous calls: one active 
and one on hold. Some single-line sets have a data/fax jack on the set to allow 
business people to keep in touch with their offices.

Multiappearance telephones are equipped with multiple buttons that can be used 
for call appearances or features. Multiappearance telephones can also be equipped 
with a digital display. Depending on the type of call and the feature being used, 
the display will show who is calling, the time of day, the length of a call, and the 
trunk group currently in use. The Model 6408D+ and the Model 6424D+ are 
recommended for office staff use. The Model 6408D+ and the 6424D+ have 
digital displays and access to additional features by using special softkey buttons.

The switch provides automatic wakeup for guest rooms from which guests can 
request their own wakeup calls. The request process can use either the Speech 
Synthesizer circuit pack or confirmation tones to prompt the guest through the 
request. The wakeup call can be as simple as a silent wakeup call, or as elaborate 
as a custom sales message in the native language of the guest, tailored to the time 
of day and day of the week.

In this document where native language is discussed, it should be 
understood that the switch can deliver the different languages if the 
messages are recorded into the Announcement circuit pack. It is the 
customer’s responsibility to record the messages.