Avaya 16-300272 User Manual

Creating and sending an alert is easy through the Broadcast Server. You 

use a Web-based interface to configure the alert, a delivery schedule, and 

the distribution list(s) to receive the alert. An alert can consist of plain text 

and/or a graphic, audio, and soft keys. 

The interaction of Broadcast Server  with an IP phone depends on the 

priority of an alert. 

When an alert is queued, it remains in the queue until the alert expires or 

it is deleted from Broadcast Server. 

For Emergency alerts:

Alert is delivered to the phone, regardless of phone state (an 

in-progress phone call is put on hold)

For Normal alerts:

Alert is delivered to the phone if the phone is idle, whether on- or 

off-hook

Alert is queued for delivery if the audio is busy. However, if the Alert 

includes text, the text will be displayed on the phone during the 

playing of a voice mail from the Voice Office menu. The user can stop 

playing the voice mail to listen to the broadcast.

Alert is queued for delivery if the audio is idle but the phone GUI is in 

use (for example, set is being programmed or Directory search is in 

progress)

Alert is queued for delivery if the phone is powered down

For Background alerts:

Alert is pushed directly to the Alerts list in the Voice Office menu.

Alerts remain in the Alerts list until they expire or are deleted from 

Broadcast Server.