Cisco Systems 5.0(1) User Manual

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

Chapter 8 Troubleshooting Tips

Serviceability Problems

The Alarm Service does not start

Symptom

The Cisco CRS Alarm service does not start.

Error Message None.

Possible Cause

AlarmNTService.exe does not exist, or the alarm service is not registered.

Recommended Action

Complete the following steps:

Step 1

Verify that AlarmNTService.exe exists in the C:\program files\cisco\AlarmService directory. If it does
not exist, reinstall the CRS system. For installation instructions see the Cisco CRS Installation Guide.

Step 2

Make sure that the Cisco CRS Alarm Service is running. If this service is not running, register this
service by typing the following command in a command window:

C:\Program Files\Cisco\AlarmService\AlarmNTService -Service

Serviceability does not uninstall completely

Symptom

Uninstalling Serviceability does not completely remove all serviceability components.

Error Message None.

Possible Cause

On a server on which CRS and Cisco Unified Communications Manager are both

installed, some Serviceability files are shared by each of these Cisco applications. If you uninstall
Serviceability, you will be prompted for permission to delete the shared files. If you do not delete
these files, they will remain on the system.

Recommended Action

None.

Updating Data with the Serviceability Tool on One Node Does Not Update Other
Nodes

Symptom

If you change data on one node, for example the IP Address, by using the Serviceability Tool,

the data on all other nodes is not updated.

Error Message None

Possible Cause

The Serviceability Tool only operates on one node at a time.

Recommended Action

To change data on more than one node by using the Serviceability Tool, you must

operate on them each separately with the Serviceability Tool for the update to happen across a cluster of
nodes.