Cisco Systems 3.3 User Manual

Appendix A Troubleshooting

Report Issues

A-18

User Guide for Cisco Secure ACS for Windows Server

78-16592-01

The

Logged in Users

report

works with some devices, but not
with others

For the

Logged in Users

report to work (and this also applies to

most other features involving sessions), packets should include at
least the following fields:

•

Authentication Request packet

–

nas-ip-address

–

nas-port

•

Accounting Start packet

–

nas-ip-address

–

nas-port

–

session-id

–

framed-ip-address

•

Accounting Stop packet

–

nas-ip-address

–

nas-port

–

session-id

–

framed-ip-address

Also, if a connection is so brief that there is little time between the
start and stop packets (for example, HTTP through the PIX
Firewall), the

Logged in Users

report may fail.

Condition

Recovery Action