Visioneer 7300 Installation Guide

V

ISIONEER

 O

NE

T

OUCH

 7300 USB S

CANNER

 I

NSTALLATION

 G

UIDE

In addition to the troubleshooting information contained in this 
section, please see the Readme file on your installation CD. The 
Readme file contains additional information that may help you 
diagnose problems with the scanner. 

If you try all the troubleshooting procedures described in this section 
and in the Readme file, and the scanner still has problems, you may 
have a malfunctioning scanner. Please see the technical support card 
that you received with your scanner for technical assistance telephone 
numbers. Also visit our Web site at www.visioneer.com for additional 
technical information. 

Check for one of these possible problems:

•

Is the USB cable loose or not plugged in securely? Inspect the 
USB cable connection. Make sure it is plugged in securely.

•

Is the scanner’s status light on? If the light is not on, make sure the 
USB cable is plugged in securely.

•

Did you restart the computer after installing the software? If you 
didn’t restart the computer, it may not have loaded all of the software 
files. Try restarting your computer.

•

Did you select another TWAIN source for acquiring images? If 
you use multiple TWAIN devices with your computer, you may have 
selected another source for images. Start the PaperPort software and 
click the Scan icon. From the Scanner drop-down list, choose 
Visioneer Scan Manager Pro.

Problem: During installation I got the error message: PaperPort 
Installation is not complete. What do I do? 

The installation procedure was not successful. You need to reinstall the 
PaperPort software.