Multi-Tech Systems FF200 User Manual
Chapter 7: Server Operation
Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide
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Dealing with Failed Fax Reports
Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed
partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot
be read. Each FaxFinder-generated email of a fax with any failed pages will have one additional file
attached: a modem log file with a name like modem0modem1_date-time.txt.
partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot
be read. Each FaxFinder-generated email of a fax with any failed pages will have one additional file
attached: a modem log file with a name like modem0modem1_date-time.txt.
The modem log file contains information about the “conversation” between the sending modem and the
FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in
protecting the fax system and preventing future errors.
FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in
protecting the fax system and preventing future errors.
As FaxFinder administrator, you should instruct FaxFinder clients to forward the modem log file from any
failed messages directly back to you.
failed messages directly back to you.
Failure Analysis: Factors to Consider
When analyzing the modem log files from failed faxes, you should consider these questions:
• Is this failure a one-time event or is it part of a larger pattern? If it is a one-time event, it is
probably unimportant. If it seems to be part of a larger pattern, it will be valuable to determine
what kind of a pattern is involved.
what kind of a pattern is involved.
• Are many failures coming from a particular fax machine or from a particular brand or model of fax
machine? If so, then check the MultiTech web site for applicable firmware updates to the
FaxFinder (whether to either or both of its modems or to the unit’s non-modem firmware).
FaxFinder (whether to either or both of its modems or to the unit’s non-modem firmware).
Possible Solutions to Fax Failure Problems
• Lower the incoming baud rate for received faxes.
• Turn off error correction for received faxes.
• Check Mult-Tech web site for newer server software for FaxFinder and, if any is available,
• Turn off error correction for received faxes.
• Check Mult-Tech web site for newer server software for FaxFinder and, if any is available,
upgrade the FaxFinder (see the section “Upgrading FaxFinder Server Software” in Chapter 8:
FaxFinder Maintenance).
FaxFinder Maintenance).
• Call Mult-Tech Tech Support at 1-800-972-2439.