Multi-Tech Systems FF200 User Manual

Chapter 8:  Device Manager Installation & Operation 

Multi-Tech Systems, Inc.           FF200 FaxFinder Fax Server Admin User Guide 

151 

Over time, new versions of FaxFinder firmware will be issued.  When these newer versions become 
available, you will want to secure the firmware files (typically by downloading them from the MultiTech 
web site) and install them in the FaxFinder.   

There are three parts to a full firmware update: 

(a) updating POTS Modem 1 firmware (with file name of the form dwqg<x><y>.hex; where x is a 

number and y is a letter), 

(b) updating firmware for POTS Modem 2, 3, 4, etc. (same file name as above), and 

(c) updating FaxFinder server firmware (with file name of the form FF<w>-<x>-<yz>.bin). 

NOTE: You must have the update files on your computer before beginning this procedure.  The 

latest version of these files will be available on the MultiTech web site.  Put them in a 
directory on a computer connected to the network on which the FaxFinder unit is running. 

NOTE:  Updating the FaxFinder unit will take it out of operation for a few minutes (allow 10 

minutes for each update if you already have the new firmware in a directory on the host 
computer).  Do the update at a time that is not critical to your organization’s usage of the 
FaxFinder fax service. 

To update firmware, follow the steps shown below.  

1. Bring up the Device Manager software main screen.  In the Device column, identify the FaxFinder 

unit on which the update is to be done. Be sure that the Status of that FaxFinder unit is idle before 
continuing.  (You cannot update the FaxFinder while it is handling a call.)  Select that FaxFinder unit 
and right-click on it.  In the menu that appears, select Update.