Epson 10000XL User Manual

Solving Problems

You may need to upgrade the software. 
Contact the manufacturer as described 
on page 80.

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Make sure your system meets the 
minimum requirements listed on 
page 85.

■

Check your computer’s memory. 
If you’re running other software at 
the same time, have many device 
drivers, or are scanning a large 
image, the computer may not have 
enough memory. (See your 
software and computer manuals.) 

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Make sure your scanner software is 
correctly installed and set up. If 
necessary, reinstall it (see page 77).

Make sure the optional automatic 
document feeder is installed correctly 
and securely connected to the 

OPTION 

connector on the back of the 

scanner. If you need to reconnect it, 
restart your computer afterward.

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Make sure you’ve selected the 
correct Document Type in 
EPSON Scan.

■

Make sure the white part of the 
document cover (or the white 
ADF belt, if you’re using the 
document feeder) is clean. 

■

If the edges of your image are light, 
they may not scan. Use the 
Full-size preview screen, or 
increase the size of the thumbnail 
cropping area (see page 15).

■

If you’re using the Thumbnail 
preview screen, position photos or 
documents at least 3/4 of an inch 
apart.

■

Make sure the application you are 
using supports multiple image 
scanning.

You can’t judge the size of the printed 
image by what you see on your screen. 
The image size settings in your scanner 
software determine the size of the 
printed image. Check the Target Size 
setting in EPSON Scan.