Epson 10000XL User Manual

Solving Problems

If you are having problems with your scanner, see the contact information in the 
section below. If you are having problems with any of the software that came with 
your scanner, see page 80.

Epson provides these technical support services:

Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, get 
FAQs and troubleshooting advice, or e-mail Epson with your questions.

Before you call Epson for support, please have the following information ready:

■

Product name (Epson Expression 10000XL)

■

Product serial number (located on the back of the scanner)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

Then call:

■

U.S.: (562) 276-4382, 6 

AM

 to 6

PM

, Pacific Time, Monday through Friday

■

Canada: (905) 709-3839, 6 

AM

 to 6

PM

, Pacific Time, Monday through Friday. 

Toll or long distance charges may apply.