Böwe Bell+Howell 1400U User Manual
57
Error
Code
Code
Status
Message
Message
Possible Cause
Remedy
scanner was ready.
Troubleshooting Operations
If a problem still occurs after you checked the Status Message and Error code (previous table), please check
the following items. If the scanner still malfunctions, turn it OFF, unplug the power cord and call for service.
the following items. If the scanner still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
Possible Cause
Remedy
The LED does not light
when the power switch is
turned ON.
when the power switch is
turned ON.
(1) Power cord is not plugged in.
(2) Problem with power supply.
(2) Problem with power supply.
(1)
Insert the power plug
firmly.
See page 18.
(2) Disconnect the scanner from the electric
outlet and call for service.
(2) Disconnect the scanner from the electric
outlet and call for service.
The computer does not
recognize the scanner.
recognize the scanner.
(1) Scanner is not connected to the
computer correctly.
(2) Scanner is not properly configured via
“Found New hardware”.
computer correctly.
(2) Scanner is not properly configured via
“Found New hardware”.
(1)
Connect the cables
correctly. See page
18.
(2) Uninstall the scanner from PC. Register
the scanner hardware again. (Refer to the
(2) Uninstall the scanner from PC. Register
the scanner hardware again. (Refer to the
Initial Setup and Installation
section. See
page 18.
The USB interface of the computer is not
installed correctly.
installed correctly.
Check your computer USB interface and
see if it is configured via Device Manager’s
properties.
see if it is configured via Device Manager’s
properties.
The scanner is connected via USB hub. Do not connect via USB hub.
USB connection
The USB cable does not have a High-
Speed logo. .
Speed logo. .
Use the cable provided with the Sidekick
scanner.
scanner.
The computer cannot recognize the SCSI
card.
card.
Check your computer whether the SCSI
card is installed correctly using the device
manager’s property.
card is installed correctly using the device
manager’s property.
The same ID number is used for the
scanner and the other device.
scanner and the other device.
Use different SCSI ID numbers for each
device.
device.
The terminator is not set correctly.
If the scanner is the last device in the SCSI
chain, set the DIP switch of SCSI terminator
to Enable.
If the scanner is not the last device in the
SCSI chain, set the DIP switch of SCSI
terminator to Disable. See page 59.
chain, set the DIP switch of SCSI terminator
to Enable.
If the scanner is not the last device in the
SCSI chain, set the DIP switch of SCSI
terminator to Disable. See page 59.
SCSI connection
(1200/1400 Model Only)
The scanner was turned on after the
computer was turned on.
computer was turned on.
Turn the computer OFF. Turn the scanner
ON, and then turn the computer ON again.
ON, and then turn the computer ON again.
Scan speed is running to
slow at USB connection.
slow at USB connection.
The scanner is connected with
USB 1.1
.
Connect with USB 2.0. Verify USB type per
page 51.
page 51.