Toshiba GA-1201 User Manual

Troubleshooting    35

When an error has occurred in the offramp gateway function, check the setting by referring to 
the list below.

1

Are servers for forwarding 
an InternetFax/Email to this 
equipment set correctly?

Next Step

Ø

Ö

Refer to an appropriate manual 
and set the DNS server and 
SMTP server correctly.
If necessary, refer to the “Setting 
up DNS Server and Mail Server” 
in the Network Administration 
Guide for Scanning Functions.

2

Is the IP address of this 
equipment correctly set?

Next Step

Ø

Ö

Refer to the Setup Guide for 
Printing Functions and set the 
TCP/IP correctly.

3

Can you utilize the TopAc-
cess?

Next Step

Ø

Ö

Refer to the Setup Guide for 
Printing Functions and set the 
HTTP correctly.

4

Are the settings for the DNS 
session and DDNS session 
enabled?

Next Step

Ø

Ö

Refer to the Setup Guide for 
Scanning Functions and set the 
DNS session correctly. If the DNS 
server supports dynamic DNS, a 
setting for DDNS session is also 
required.

5

Is a setting for the offramp 
gateway functions enabled?

Next Step

Ø

Ö

Refer to the Setup Guide for 
Scanning Functions and set the 
SMTP server of this equipment 
correctly.
If “OffRamp Security” is set 
“Enable”, the Fax number of a 
destination (to which the Fax is 
forwarded) must be registered 
into the address book of this 
equipment.

6

Is a setting for the Fax func-
tions enabled?

Next Step

Ø

Ö

Refer to the Setup Guide for 
Printing Functions or the Oper-
ator's Manual for Facsimile 
Function and perform a correct 
Fax setting.

7

Can you fax an InternetFax/
Email received from other 
equipments to a G3 facsim-
ile?

Ö

An error code is printed in the 
Transmission/Reception Journal.
Refer to the “Error code list” in the 
Network Administration Guide 
for Scanning Functions.