Sony VGN - NS User Manual
135
Troubleshooting
Internet
What should I do if my modem does not work?
❑ Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
❑ Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑ Make sure that the telephone number the program is dialing is correct.
❑ Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
❑ Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑ Make sure that the telephone number the program is dialing is correct.
❑ Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
compatible.)
❑ Make sure the modem is the only device connected to your telephone line.
❑ Follow these steps to check the settings:
❑ Follow these steps to check the settings:
1
Click Start and Control Panel.
2
Click Hardware and Sound.
3
Click Phone and Modem Options.
4
On the Modems tab, check that your modem is listed.
5
On the Dialing Rules tab, check the location information is correct.