Toshiba P200 User Manual

9-18

              Satellite P200/Satellite Pro P200

Troubleshooting

If you require any additional help using your computer or if you are having 
problems operating the computer, you may need to contact TOSHIBA for 
additional technical assistance.

Some problems you experience may be related to software or the operating 
system, it is important to investigate other sources of assistance first. Before 
contacting TOSHIBA, try the following:

■

Review troubleshooting sections in the documentation for software and 
peripheral devices.

■

If a problem occurs when you are running software applications, consult 
the software documentation for troubleshooting suggestions. Call the 
software company’s technical support for assistance.

■

Consult the dealer you purchased your computer and/or software from. 
They are your best sources for current information and support.

If you are still unable to solve the problem and suspect that it is hardware 
related, write to TOSHIBA at the nearest location listed below:

Fingerprint Power on 
Security or Single Sign 
On feature cannot be 
enabled.

Please use TOSHIBA Password Utility to register 
the User Password if it was not registered.

Fingerprint Power on 
Security does not work

1. Make sure you have enroll finger in windows 

account.

2. Set the User Password by using TOSHIBA 

Password Utility and restart the system.

3. Make sure place a checkmark in Replace the 

 on the Protector Suite 

QL setting.

Cannot use the Web 
Camera

Refer to Chapter 4, Using the Web Camera.