D-Link DWM-157 User Manual

FAQ & Answers

If you meet problems in service, please refer to the following answers for guidance. If the problems persist, please contact
your supplier via the contact detail in your operator user guide.

Problem Description

Possible Causes

Problem Solving

The system can not run the

installation program

automatically

The system configuration is having difficulty with

the auto-run software.

The device will appear as a virtual disc in ‘ My Computer’ on the

PC’s start menu. Click on the icon and start the autorun.exe. If

you have previously installed a version of the program, please

uninstall it first.

After installation, the

system doesn’t install the

driver program properly.

The system configuration is having difficulty with

the auto-run software.

Please install the driver program manually. The driver program

can be found in the installation folder; C:\Program Files\ D-Link

Connection Manager\drivers

After the device is plugged

in, the UI program doesn’t

run automatically.

The system configuration is incorrect.

Please open the Connection Manager manually. You can find

it in the Start menu: ¨C:\Program menu or an alias icon on the

desktop.

Af ter restar ting the

computer, there is no

signal indicated.

1. You are in the place where there is no GSM/

GPRS /EDGE /WCDMA /HSDPA(HSUPA) network

coverage. Such places include underground

parking garages, tunnels, and some remote rural

areas.

1. Change location to find a good place where having

signal.

2. The device is not properly connected.

2. Close the device safely as usual, pull out the device and

reinsert the device again.

3. The SIM/USIM card isn’t inserted properly.

3. Remove and reinsert the SIM/USIM card correctly.

4. The D-Link dongle is positioned in such a way as

that adversely affects the devices signal reception.

4. Adjust the angle / position of D-Link dongle or its proximity

to other electronic devices.