Polycom 2000 User Manual

In the Entry Queues pane, either double-click or right-click and select 

Entry Queue Properties of the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields 

may be modified except Routing Name.

A Transit Entry Queue is an Entry Queue to which calls with dial strings 

containing incomplete or incorrect conference routing information are 

transferred.
IP Calls are routed to the Transit Entry Queue when:
•

A gatekeeper is not used, or where calls are made directly to the 

RMX’s Signaling IP Address, with incorrect or without a Conference 

ID.

•

When a gatekeeper is used and only the prefix of the RMX is dialed, 

with incorrect or without a Conference ID.

•

When the dialed prefix is followed by an incorrect conference ID.

When no Transit Entry Queue is defined, all calls containing incomplete or 

incorrect conference routing information are rejected by the RMX.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the 

participant for a destination conference ID. Once the correct information 

is entered, the participant is transferred to the destination conference.

The RMX factory default settings define the Default Entry Queue also as 

the Transit Entry Queue. You can designate another Entry Queue as the 

Transit Entry Queue.
Only one Transit Entry Queue may be defined per RMX and selecting 

another Entry Queue as the Transit Entry Queue automatically cancels the 

previous selection.
To designate an Entry Queue as Transit Entry Queue:
1

In the RMX Management - Rarely Used pane, click Entry Queues.