Dacor IDWH24 User Manual

Warranty and Service

Getting Help

Before you request service, please review the

Problem Solution Guide starting on page 16. If you

have performed the checks in the Problem Solution

Guide and the problem has not been remedied,

please contact us at one of the numbers below.

Prior to requesting service, it is helpful to be familiar

with the warranty terms and conditions listed in the

Warranty section on this page.
For warranty repairs, call:
Dacor Distinctive Service:
Phone: (877) 337-3226 (U.S.A. and Canada)

Business Hours: 6:00 a.m. - 4:00 p.m. Pacific Time
For a list of Dacor service agents for non-

warranty repairs:
Dacor Customer Service:
Phone: (800) 793-0093 (U.S.A. and Canada)

Business Hours: 6:00 a.m. - 5:00 p.m. Pacific Time
Contact us through our web site at:
www.Dacor.com

At Dacor, we believe that our quality of service

equals that of our product. Should your experience

with our service network or product be different,

please contact our Customer Service Team and

share your encounter with us. We will do our utmost

to resolve the situation for you and deliver on our

Dacor promise. If you need anything clarified, just let

us know.

Warranty

What is Covered:

CERTIFICATE OF WARRANTIES:

DACOR DISHWASHERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE

DISTRICT OF COLUMBIA AND CANADA: FULL ONE-

YEAR WARRANTY
If your DACOR product fails to function within one year of

the original date of purchase, due to a defect in material

or workman-ship, DACOR will remedy the defect without

charge to you or subsequent users. The owner must

provide proof of purchase upon request and have the

appliance accessible for service.

TWENTY-FIVE YEAR WARRANTY
On rust-through of stainless steel tank and door.
Warranty is null and void if non-CUL approved product is

transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE

DISTRICT OF COLUMBIA AND CANADA: LIMITED

FIRST-YEAR WARRANTY
If your DACOR product fails to function within one

year of the original date of purchase, due to a defect in

material or workmanship, DACOR will furnish a new part,

F.O.B. factory, to replace the defective part. All delivery,

installation, and labor costs are the responsibility of the

purchaser. The owner must provide proof of purchase

upon request and have the appliance accessible for

service.

What is Not Covered:

• Failure of the product caused by faulty installation,

improper usage, or neglect of required maintenance.

• Service calls to educate the customer in the proper

use and care of the product.

• Failure of the product when used for commercial,

business, rental or any application other than for

residential consumer use.

• Replacement of house fuses or fuse boxes, or

resetting of circuit breakers.

• Damage to the product caused by accident, fire,

flood or other acts of God.

• Breakage, discoloration or damage to glass, metal

surfaces, plastic components, trim, paint, porcelain or

other cosmetic finish, caused by improper usage or

care, abuse, or neglect.

THE REMEDIES PROVIDED FOR THE ABOVE

EXPRESS WARRANTIES ARE THE SOLE AND

EXCLUSIVE REMEDIES. THEREFORE, NO OTHER

EXPRESS WARRANTIES ARE MADE, AND OUTSIDE

THE FIFTY STATES OF THE UNITED STATES

AND THE DISTRICT OF COLUMBIA, ALL IMPLIED

WARRANTIES, INCLUDING BUT NOT LIMITED TO,

ANY IMPLIED WARRANTY OF MERCHANTABILITY

OR FITNESS FOR A PARTICULAR USE OR PURPOSE

ARE LIMITED IN DURATION TO ONE YEAR FROM

THE DATE OF ORIGINAL PURCHASE. IN NO EVENT

SHALL DACOR BE LIABLE FOR INCIDENTAL

EXPENSE OR CONSEQUENTIAL DAMAGES. NO

WARRANTIES, EXPRESSED OR IMPLIED, ARE MADE

TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an

implied warranty lasts or do not allow the exclusion or

limitation of incidental or consequential damages, so the

above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you

may also have other rights that vary from state to state.