Black Box ET0010A User Manual
ETEMS Troubleshooting
234
EncrypTight User Guide
Working with the Application Log
The application log provides information about significant events and failures with EncrypTight. The
application log captures events specific to ETEMS and ETPM and their interaction with appliances. The
user ID associated with an event is recorded in the log.
application log captures events specific to ETEMS and ETPM and their interaction with appliances. The
user ID associated with an event is recorded in the log.
The following types of events are recorded in the EncrypTight application log:
●
Successful and failed attempts to log in to the EncrypTight application
●
Communication attempts with the appliance: pushing configurations, status refreshes, reboot requests,
software upgrades, FTP file transfers
software upgrades, FTP file transfers
●
Appliance additions or deletions from ETEMS
●
Changes to ETEMS Preferences
●
Telnet, SSH, or web interface connections to an appliance
●
Communication failures between ETEMS and the appliance (unable to log in, connection timed out,
connection refused). See
connection refused). See
for suggested solutions to
these problems.
●
Runtime exceptions, which occur when incorrect or corrupted data is sent by ETEMS, ETPM, or the
appliance. Contact customer support if you receive an error of this type.
appliance. Contact customer support if you receive an error of this type.
EncrypTight provides several options for viewing application log events. You can view log events from
within EncrypTight, configure EncrypTight to send log events to a syslog server, or export the log as a
text file.
within EncrypTight, configure EncrypTight to send log events to a syslog server, or export the log as a
text file.
The EncrypTight application log is different from the appliance log, which captures events about the
operation of a particular appliance. To learn how to retrieve and view appliance logs, see
operation of a particular appliance. To learn how to retrieve and view appliance logs, see
.
Related topics:
●
●
●
●
●
●
Viewing the Application Log from within EncrypTight
You can view the log information on the screen to review recent application events and activity. You can
view the application log from ETEMS and ETPM.
view the application log from ETEMS and ETPM.
To view the log information:
1 From either ETEMS or ETPM, click View > Application Log. The Log view opens to display the
1 From either ETEMS or ETPM, click View > Application Log. The Log view opens to display the
most recent entries in the log. To view more detailed information about a specific entry, double-click
the entry.
the entry.
2 To display the application log view in the foreground whenever a new event is written to the log, do
the following: