Black Box ET0010A User Manual

ETPM and ETKMS Troubleshooting

238

EncrypTight User Guide

After you deploy policies, if the indicators are anything other than green, click Refresh Status  

before 

you take other troubleshooting actions. 

This section discusses some symptoms that you might encounter while using ETPM. For some of these 
symptoms, you might want to check the log files to gather more information. For information about 
working with log files, see 

Status Unknown 

The current status is unknown or questionable. This state can occur if: 
• A policy or a component of a policy has been changed and the 

policy has not been deployed. In this case, the indicator appears 

next to only those policies where changes have been made to the 

policy or its components. Deploy the policies. 

• The application was closed and then restarted. In this case, the 

indicator appears next to all policies. Refresh the status of the 

policies and their components. If the status does not return to a 

green indicator, redeploy the policies.

Pending 

ETPM performed an action and is waiting for responses from the 

ETKMSs.

Consistent 

ETPM performed an action and the responses from the ETKMSs 

indicate that the PEPs are consistent with the settings in ETPM.

Inconsistent 

Deployed policies in a PEP do not match the policies in ETPM or no 

policy is present. 
• Check the Policy view to locate which PEP has the inconsistency 

and redeploy policies

Communication error 

A communication error or timeout has occurred with one or more PEPs 

included in the policy. 
• Expand the policy view to locate which PEPs have the error. 
• Check the ETPM application log to find more detailed information on 

the error. If the error occurred on the ETKMS or PEP, check those 

logs for additional information.

• Check the communication links from ETPM to ETKMS and ETKMS 

to PEP.

• If the trusted host feature is enabled on a PEP, you must push the 

configuration to the PEP to add the ETKMS to the PEP’s trusted 

host list. To resolve the communication error, push the appliance 

configurations to the PEPs and then redeploy the policy.

Configuration error 

A configuration error has been detected in one of the policy 

components. 
• Expand the policy to find the configuration error indicator in one of 

the policy components. Double-click the component to view the 

editor and find the entry with the configuration error. You can mouse 

over the 

 in the editor to view a message describing the error.