Jenn-Air JIC4430X User Manual

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Is the cooktop wired properly? See the Installation 
Instructions for more information.

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Has a household fuse blown, or has a circuit breaker 
tripped? Replace the fuse or reset the circuit breaker. If the 
problem continues, call an electrician.

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Is the cooktop control set correctly? Touch the display area 
on the control panel to select a cooking surface before 
selecting a function.

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Is the “Control Lock” Cooktop Lockout set? See “Control 
Lock” section.

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Has the cooktop turned off by itself? The power off key 
was unintentionally touched. Press power key again. Reset 
the cooktop.

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Is the cookware the proper size? Use cookware about the 
same size as the surface cooking area. Cookware should not 
extend more than ½" (1.3 cm) outside the cooking area.

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Is the proper cookware being used? See “Cookware” 
section.

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Is the cooktop control set to the proper heat level? See 
“Cooktop Controls” section.

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Is the cooktop level? Level the cooktop. See the Installation 
Instructions.

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Is the display flashing when you place a saucepan on an 
induction surface cooking area? Check that the saucepan 
is electromagnetic. Check that the diameter of the saucepan 
is large enough. Center the saucepan on the surface cooking 
area. Allow the saucepan to cool down in the event that it has 
become hot when used. Switch the surface cooking area off, 
then on again. If the display still does not light up, turn power 
off at the circuit breaker. Wait 20 seconds and turn power 
back on.

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Is the Performance boost function display flashing and 
switching off? The Performance boost function operates the 
surface cooking area with the most power. During long 
cooking times, it is possible that the function will switch the 
surface cooking area off to keep the cooktop from 
overheating. You can continue to use the cooktop if the 
display is not flashing.

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Is the display flashing “Er” and numbers? If an “Er” and a 
series of numbers appear in the display panel, turn power off 
at the circuit breaker. Turn on again. If problem continues, call 
customer service. See “Assistance or Service” section.

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Is the display flashing “F” or “C” and numbers? If “F” or 
“C” and a number are alternately flashing on the display, refer 
to the following table for possible solutions.

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Is there a low humming? This occurs when cooking at high 
power. The cause of this is the amount of energy that is 
transmitted from the appliance to the cookware. This sound 
will quiet or go away when the power is turned down.

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Is there a crackling? This sound occurs when cookware is 
used that consists of different materials. The noise is caused 
by vibrations in the joint faces between the different layers. It 
may change depending on the amount and type of food 
being cooked.

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Is there a fan noise? The electronics require a controlled 
temperature in order to function reliably. The cooktop is fitted 
with a fan that runs at various speeds according to the 
temperature detected. The fan may also continue to run even 
after the cooktop has been switched off, if the temperature it 
detects is too high.

An object, liquids 
or soils are 
putting pressure 
on the control 
panel.

Thoroughly wipe or remove 
any object on touch keys.

The power 
voltage is too low 
or too high.

Turn off the cooktop. Wait 
5 seconds, then turn it back 
on. If this continues, contact a 
qualified electrician.

The surface 
cooking area has 
overheated.

The surface cooking area 
automatic shutoff was 
activated. Wait 5 minutes for it 
to cool down, then turn it back 
on. Turn off oven if it is running 
a self cleaning cycle.

Call customer service. See the 
“Assistance or Service” 
section.