Sterling 238 User Manual

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Page 40 
Powder Hopper Loaders 
 
10 Technical 
Assistance 
10-1  Contact Information for Technical Assistance 
 Parts 
Department 
Call toll-free 7am–5pm CST [800] 423-3183 or call [262] 641-8610, Fax [262] 641-8653 
The ACS Customer Service Group will provide your company with genuine OEM quality parts 
manufactured to engineering design specifications, which will maximize your equipment’s performance 
and efficiency.  To assist in expediting your phone or fax order, please have the model and serial 
number of your unit when you contact us.  A customer replacement parts list is included in this manual 
for your convenience.  ACS welcomes inquiries on all your parts needs and is dedicated to providing 
excellent customer service.
 
 
 
 Service 
Department 
Call toll-free 8am–5pm CST [800] 423-3183 or call [262] 641-8610 
Emergencies after 5pm CST, call [847] 439-5655 
We have a qualified service department ready to help. Service contracts are available for most of our 
products. www.acscustomerservice.com 
 
Sales Department 
Call [262] 641-8610 Monday–Friday, 8am–5pm CST  
Our products are sold by a worldwide network of independent sales representatives. Contact our Sales 
Department for the name of the sales representative nearest you.
 
 
 
Contract Department 
Call [262] 641-8610 Monday–Friday, 8am–5pm CST  
Let us install your system. The Contract Department offers any or all of these services: project planning; 
system packages including drawings; equipment, labor, and construction materials; and union or non-
union installations. 
 
 
 
10-2  Returned Material Policy 
 
10-2-1  Credit Returns 
 
1. 
Prior to the return of any material authorization must be 
given by the manufacturer. A RMA number will be assigned 
for the equipment to be returned. 
 
2. 
Reason for requesting the return must be given.