Globe SP20 User Manual

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Page 15
Problem 
Possible Causes 
Action Required
Mixing time is too  
Three-phase mixer is wired wrong. 
Agitators should rotate clockwise around bowl. If not, 
long. 
 
electrician must rewire. 
 
Batch size too small. 
Increase batch size or use smaller bowl adapter kit.   
 
 
(Contact dealer for purchase
 
Incorrect recipe portions or  
Follow portions and temperatures per recipe  
 
 temperatures. 
instructions. 
Bowl raise sticking    Lack of lubrication on bowl slides 
Lubricate bowl slides with mineral oil or food quality
or not operational 
 
grease.  If still sticking, technician must clean bowl    
  
raise 
mechanism.
One or more gears   Broken belt. 
Technician to replace belt. 
not working. 
 
Damaged or broken gear. 
Technician to replace gear. Always stop mixer  
 
 
 
before shifting gears!  
Mixer will not mix  
Incorrect or low voltage. 
Contact electrician. 
medium or heavy  
loads. 
Belt slipping. 
Technician to replace belt.  
Residue leaking   
Contaminated hub due to build-up of  
Technician to remove hub and clean interior. To avoid  
from hub. 
meat and/or vegetable juices 
problem, always wipe hub and dry after each use.    
 (especially 
tomatoes). 
*Note: Acid from tomato juices will corrode/   
 
 
 
contaminate interior parts!  Don’t mix tomatoes in    
  
meat 
grinder! 
Agitators touching   Defective or dented bowl. 
Remove dents or replace bowl.  
bottom or sides of 
bowl. 
Defective agitator.  
Replace agitator.  
Broken whip wires  Batch size too large for mixer. Items 
Reduce batch size. (See Capacity Chart) Adjust  
 
 too 
fi rm, speed too high. 
recipe.  Reduce speed.
 
Hand utensil dropped into bowl while  
Stop mixer before working on mixture.  
 mixing.
Broken fl at beater 
Ingredients too cold or too large  
Wait for ingredients to reach room temperature  
 
 
(e.g. frozen butter, cream cheese 
before mixing.  Reduce chunk size.  
 
cut in chunks).
Broken dough  
Batch size too large for mixer. 
Reduce batch size. (See Capacity Chart
hook  
Adjust 
recipe. 
 
Ingredients too cold or too large.  
Wait for ingredients to reach room temperature  
 
 
 
before mixing.  Reduce chunk size. 
Mixture climbs up    Three-phase mixer is wired  
Electrician to rewire. 
dough hook. 
incorrectly.
Discoloration of  
Bowl has not been thoroughly cleaned.  Clean bowl again (refer to page 11).
mixed product.
Troubleshooting