DELL Version 5.3 User Manual
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| Getting Started with Dell OpenManage Network Manager
For Windows, to start the web server manager: oware\synergy\tomcat-
X.X.X\bin\startsynergy.
X.X.X\bin\startsynergy.
For Linux.
/etc/init.d/synergy start / /etc/init.d/synergy stop
3
Clear the browser’s cache (Firefox in particular loves persistent old pages), then refresh.
4
Stop and start the browser.
5
If all else fails: Reboot the host and re-start the application server, web server and browser.
When troubleshooting (or contacting technical support), you may find pertinent information in
logs located in the following directories:
..\oware\jboss-3.0.8\server\oware\log
..\oware\temp\soniqmq.log
..\app_setup.log
..\db_setup.log
You can also run getlogs from a command line. The getlogs script packages relevant logs. This
script creates a logs.jar file in the root installation directory, and moves any existing copy of
logs.jar
logs.jar
to oware\temp. logs.jar compresses all logs necessary for troubleshooting. Read
the jar yourself, or forward this jar to technical support to help troubleshoot.
System Basics
System requirements depend on how you use the application and the operational environment.
Your specific network and devices may require something different from the recommendations for
typical installations.
Generally, base the minimum configuration of any system on its expected peak load. Your
Generally, base the minimum configuration of any system on its expected peak load. Your
installation should spend 95% of its time idle and 5% of its time trying to keep pace with the
resource demands.
Upgrading from a Previous Version
When you upgrade your OpenManage Network Manager installation from a previous version, keep
the following in mind:
• Make sure you log out of the operating system between installations.
• If your operating system is not supported in the upgrade version, upgrade to a supported
• If your operating system is not supported in the upgrade version, upgrade to a supported
operating system before upgrading Dell OpenManage Network Manager.
• Upgrading requires a new license to activate new features.
• Close any open browsers when upgrading.
• The following require manual migration (export, then import) from previous versions: SMTP
• Close any open browsers when upgrading.
• The following require manual migration (export, then import) from previous versions: SMTP
settings, some scheduled items. Some schedules may require deletion / re-making. If you open
them and they are blank, use this method.
• You must re-create topologies as Visualizations. (suggestion: take a screenshot)